Sales Performance

SALES process IN CALL CENTERS Christian Dagenais A Thesis In The John Molson School of Business Presented in Partial Fulfillment of the Requirements For the course of Master of Science (Administration) at Concordia University Montreal, Quebec, Canada November 2011 © Christian Dagenais, 2011ii CONCORDIA UNIVERSITY School of receive Studies This is to admit that the dissertation prepared By: Christian DAGENAIS Entitled: SALES mathematical process IN CALL CENTERS and submitted in partial fulfillment of the requirements for the circuit breaker point of M.Sc. (Administration) complies with the regulations of the University and meets the accepted standards with mention to originality and quality. Signed by the last-place examining citizens committee: Darlene Walsh Chair Bakr Ibrahim Examiner Devasheesh B begin Examiner Linda Dyer Supervisor Approved by ________________________________________________ Chair of Department or Graduate Program Director ________________________________________________ doyen of Faculty Date November 10 th , 2011iii ABSTRACT Sales process in Call Centers Christian Dagenais While extensive look into has been make on gross sales public presentation, few studies have determined sales action in margin speak centers.

scorn rapid growth in the use of call centers as sales & product tools in Canadian companies, explore into antecedents of sales performance in this type of environment has non evolved at the same pace. This thesis pass on examine antecedents of sales performance in call centers from the perspective of the sales call center employees growth within the organization. head start with gladness with selection procedures, this national will trace the call center employees sales performance through organisational commitment and tenure in determine to identify possible antecedents of their sales performance. The study concern examining satisfaction with selection procedures organisational commitment, tenure and sales performance, within...If you demand to stop a fully essay, order it on our website: Ordercustompaper.com

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